Do You Have The Complete Game Plan
For Finding The Right Service Desk
Product For Your Business?

If You're Missing A Piece Of The Puzzle
Or Things Haven't Come Together For You Yet...
Here's Your Game Plan To Make It Work!

Hi, I'm Neal ... 

... and I can help you find the best ITIL^®-based Service Desk for your business.

• I held a variety of IT line management and project management positions before embarking on a successful sales career in 1988.  I think of myself more as an IT/business consultant than salesperson, but my business card says “Account Manager” so I’m telling it like it is.

• I’ve been a Service Management specialist since January 2000.  Since then I’ve helped customers implement service desk systems ranging in value from £56,365.20 right up to £584,103.20 (yes, over half a million pounds!).  It’s strange how there always seems to be a 20p on the end.

•  I’m ITIL-certified to Foundation level or “Green Badge” ... hey, it’s a start and I’m sure there are hundreds of sales guys out there who don’t have this level of accreditation.

• I very much have the joint interests of my own company and my customers at heart.  I believe that if we don’t provide valuable, quantifiable benefits then we don’t deserve your business

• I hate cold-calling, mainly because YOU hate being cold-called by salespeople.  Incidentally, I get cold calls too, anything from recruitment consultants to office services, not to mention the unwanted double glazing and “you’ve won a holiday” calls we all get at home.  You know what?  I hate receiving those calls too!

• This web page is my alternative approach to attracting people who are already interested in what I have to offer.  If I seem like the kind of guy you could do business with (or at least have a sensible discussion with) then this website will have done its job exceedingly well for both of us.

• Proof?  I’m currently working with some of the best-known companies in the UK.  I’ll be happy for you to speak with any of my customers, including:

• Aggregate Industries
• Argos
• bet365
• Compass Group
• First Group
• H J Heinz
• lastminute.com
• PricewaterhouseCoopers
• Sainsbury’s
• Severn Trent Water
• Speedy Hire plc

So, what’s the catch?  To be honest, I’m fairly picky about the people I do business with.  There is an ideal profile for the type of organisation we work best with.  I like to spend my time productively, with people who fit the profile, rather than trying to shoe-horn my company into a badly-fitting opportunity.  I'd be wasting your time, as well as my own, if the fit wasn't there.

So, Could We Work Together?

Well, let’s take a look at the ideal profile.  Are you:

	working for an organisation with more than 2,500 employees?
	UK-based?
	acquiring a new (or replacement) service desk?
	implementing the IT Infrastructure Library (ITIL) principles?
	aiming to reduce the number of service desk calls by providing self-service capabilities to your end-users?
	budgeting at least £50,000 to achieve your goals in this area?
	needing some help with your business case?
	interested in integrating your Service Desk with other ITIL disciplines (Change and Configuration Management, for example)?

 
And Who Would I Be Less Happy To Work With?

 Just to be clear, we probably won’t be the right company for you if:

•  you have no UK presence (although I’ll give advice and guidance to anyone – in English!  My French, German and Spanish language skills are only at “schoolboy” level or worse, I’m afraid)

•  you have fewer than 15 service desk or technical support staff (we’re almost certainly not “the right fit” for you but I can recommend alternatives if you’re in this category – please ask for my advice)

•  you can’t budget at least £50,000 for this (I respect your position and, again, I have alternative recommendations for you – just ask!)

My Promise To You

Here’s my unwritten contract with you if you do decide to take this a stage further:

	I will respect your privacy and never share your contact details with anyone outside my company, unless I specifically ask you and you give me explicit permission to do so.
	I will always arrive for meetings with you on time and prepared for the discussion at hand.
	I would rather talk about you and your business challenges than me, my company and our products and services.
	I will never propose products and services until YOU convince ME they can be of benefit to your business.
	I will present clear proposals to you when I believe we have business benefits to offer your organisation.
	I will always do my best to fulfill my promises and commitments to you.  If I say I’ll deliver something on Friday, you’ll get it on Friday, barring circumstances beyond either your control or mine.
	That commitment follows right through into the products and services my company can deliver to you.  We will “bust a gut” to deliver on time, under budget and against an agreed specification.  If we’re not able to achieve this, we will notify you as soon as this becomes apparent.  I can’t pretend this will never happen.  Sometimes circumstances conspire to prevent us collectively meeting our deadlines and we’ll do just whatever we can to prevent this happening.

If you meet most of my above criteria and would like to take this a step further, please do one of the following right now:

	Telephone me direct at any time on 07818 044380, OR
	Download a free white paper “CMDB: Cornerstone of ITIL-based Integrated Service Support" by completing your details below:

Thank you for staying with me for the past few minutes.  I look forward to speaking with you very soon.

With kindest regards